Credit Customers in Philippine Water Refilling Stations
Managing a WRS business in the Philippines isn’t easy, mainly when clients take time to pay for the services rendered to them. These “pala-utang” customers, or those who would rather spend on an installment basis, can be a lot of trouble for us as store owners. Although extending credit may be allowed depending on our management policies, it usually results in a lot of losses.
One of the main problems appears when the payments are made by inexperienced riders rather than by me as the owner. At other times, a delivery rider may say that the customer refused to pay or only paid a portion of the amount when, in fact, the payment was made in full. This makes it hard for me to determine who I can rely on.
Another area for improvement is when our customers have several outstanding balances for weeks or even months. When they start paying, they only pay a token amount, which doesn’t even suffice to clear their bill, and they keep on consuming more water. This may lead to huge losses since selling water is the main activity and the primary source of revenue for our business. Also, it can cause some disagreements between the customer and me, which may result in the customer ceasing to pay for the product.
These are only some of the problems associated with allowing customers to pay later. Some misconceptions may occur concerning payments, and our business may be financially drained. To overcome these challenges, we’ve developed a new feature in the Ka-Tubig app that provides a better solution.
The BNPL System: A New Way of Purchasing
A new feature in our store management application is the Buy Now Pay Later (BNPL). This system records all payments, and it minimizes the number of cases of fraud that may occur. Consequently, BNPL enables us, as store owners, to set a credit limit for each customer, which helps regulate their debts. The Marketplace app also supports this by allowing us to request credit limits; it is an added security feature. The unpaid amounts can be seen by our store personnel, who can inform the customer of the sum owed before placing new orders.
The first advantage of this solution is that it enables me, as the owner, to maintain good relations with the customers. When credit is controlled correctly, I receive payments on time, while customers can also pay later without falling into too much debt. This system helps our business remain financially stable while ensuring that the customers are happy.
The Ka-Tubig Project: The Ultimate Guide to WRS Business
The Ka-Tubig project is a set of applications that cover all aspects of the WRS business. As WRS owners, we can use these apps to sort orders and monitor payments effectively. Through Ka-Tubig, we will reduce the losses that result from uncollected accounts, thus making our business more viable and profitable in the various regions of the Philippines.
Conclusion
Therefore, managing “pala-utang” customers is essential in the growth of WRS businesses in the Philippines. With the BNPL feature and tools such as the Ka-Tubig app, we, as WRS owners, can control our cash flow, minimize the amount of unpaid debts, and guarantee constant income. This not only safeguards our business but also ensures that our customers are happy, hence creating long-term success in the market.
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