Ka-Tubig

Different Types of Customers and how we can handle them

As a WRS (Water Refilling Station) owner in the Philippines, I meet many different customers. Understanding these types helps me manage my business and meet their needs. Customer satisfaction is important because customers are the reason why our business exists. Here are some observations on

Declining Services of WRS: Are We Ignoring Quality Assurance? 

The decline WRS services can be blamed on several major factors that I had experienced first-hand. These issues threaten our businesses and reduce consumer confidence in WRS:  Firstly, many WRS businesses are in a price war, causing big problems. Many WRS are lowering their water